Terms of Service

Terms of Service

Overview
This website is operated by Enkei Lights AB (hereafter “Enkei”) with organization number 559420-1617. Throughout the site, the terms “we”, “us”, and “our” refer to Enkei. Enkei provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, using any part of the site, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

General Conditions
By agreeing to these Terms of Service, you represent that you are at least 18 years old. Enkei does not accept, according to Swedish law, credit card purchases from individuals under the age of 18. We reserve the right to deny or change a customer’s order (e.g., if the customer has provided incorrect personal data or has a history of non-payment of debt).

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk. We shall have no liability if products are sold out or if there is incorrect information regarding product availability.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Intellectual Property
The Website and all its content are owned by Enkei or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout, and information about products, services, and other content may not be copied or used without the prior written consent of Enkei.

Third-Party Links
Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click here.

Payment
Payments on our website are processed through Shopify Payments, which securely handles your transactions. We accept various payment methods as offered by Shopify, which may include credit cards, debit cards, and other methods.

Taxes and Duties
Within the European Union, orders are shipped on a Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.

Orders shipped outside the EU, including to Norway and the UK, are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the shipping carrier. We are unable to calculate the exact amount of duties and taxes your order might incur, as these charges are imposed directly by local customs authorities. Enkei does not cover any such taxes, duties, or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by Enkei.

Delivery and Shipping
Orders from us are made on demand, meaning we produce the item after we have received an order. The delivery times we communicate on our website are estimates and are therefore subject to change. We will provide an approximate delivery time at checkout and will update you regularly on any changes to the delivery time of your order.

If any package is to be picked up at a specific delivery point, the customer should do so within the time specified in the notification. Packages should normally be retrieved personally with valid identification and order number. The customer will receive a notification of delivery stating when and where the package is to be picked up or received. The notification may be made by e-mail, regular mail, and if the customer has provided a mobile number, also by phone or SMS.

If a package is to be delivered to a specific address, we require a physical street address and signature upon delivery. The carriers are unable to deliver to post office boxes. You can specify an alternative address, such as your office, for daytime delivery. If the carrier is unable to deliver, you will be notified by letter, SMS, or e-mail and can schedule another delivery attempt. Note that carriers' services and processes vary among countries and cities. Enkei cannot be held responsible for changes to the carriers’ terms of service; therefore, please refer to the relevant carrier’s website for current information for your specific location.

Enkei is entitled to charge the customer a fee of 150 SEK if the package is not retrieved, to cover double shipping fees and handling charges.

Transport Damage
Goods should be checked for any damage when the customer receives the delivery. Goods with visible external shipping damage should be claimed from Enkei. The customer must have the damage noted on the bill of lading from the shipping company upon receipt, and the driver should note the damage. If hidden defects or transport damages are discovered after opening the package, this should be communicated as soon as possible to Enkei. In the case of transport damage, Enkei should be contacted along with a message containing clear pictures of the damage and any possibly damaged packaging. The email should include the order number. If the transport was accepted without endorsement, by proxy, the transport may not be claimed.

Withdrawal and Return of Order

You may cancel or return your order from the date it was placed until 14 days after receiving the ordered items, except for products made on demand. To initiate a return or cancellation, please contact us with a clear message via the methods provided by Enkei. Include your name, address, and relevant information such as the order reference, invoice number, and product name.

If you exercise your right of withdrawal, you will be responsible for return shipping costs and the condition of the returned items. The return is your responsibility until it reaches Enkei. We recommend using a trackable delivery service. Please attach the return label to the outside of the parcel, ensuring the original address label is covered.

The product must be returned within 14 days from the date Enkei was notified of your withdrawal. Ensure that the product is well-packaged, in good condition, and in its original box or packaging. Items must not be damaged, soiled, torn, wrinkled, altered, or folded, and any labels or tags should remain intact.

Upon withdrawal, Enkei will refund the amount paid for the product, including shipping costs. However, additional shipping costs incurred by selecting a delivery method other than Enkei's standard delivery are not refundable. If only part of an order is returned, shipping costs will not be refunded. Enkei reserves the right to deduct an amount from the refund that reflects any depreciation in the product’s value due to handling beyond what is necessary to establish its nature, characteristics, or functioning.

Enkei will process your refund without undue delay, within 14 days from receiving your withdrawal notification. Refunds may be delayed until Enkei has received the returned product or proof of return, such as a delivery certificate. Refunds will be made using the payment method originally selected by you unless otherwise agreed.

Force Majeure

Enkei is not liable for any delays or failures caused by circumstances beyond our control, including but not limited to labor disputes, extreme weather, pandemics, acts of war, fire, lightning, terrorist attacks, government orders, technical issues, communication failures, or delays caused by third-party suppliers due to such circumstances. These situations will exempt Enkei from liability for damages and other consequences. Enkei will notify customers at the beginning and end of any such period. If these circumstances persist for more than two months, either party may terminate the purchase agreement immediately.

Prohibited Uses

In addition to other prohibitions specified in these Terms of Service, you are prohibited from using this site or its content for:
(a) Any unlawful purposes;
(b) Soliciting others to engage in unlawful acts;
(c) Violating any international, federal, provincial, state regulations, laws, or local ordinances;
(d) Infringing upon our intellectual property rights or those of others;
(e) Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) Submitting false or misleading information;
(g) Uploading or transmitting viruses or any other malicious code;
(h) Collecting or tracking the personal information of others;
(i) Engaging in spam, phishing, pharming, pretexting, spidering, crawling, or scraping;
(j) Any obscene or immoral purposes; or
(k) Interfering with or circumventing the security features of the Service or related websites.
We reserve the right to terminate your use of the Service or related websites for violating any prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from the service will be accurate or reliable.

You agree that your use of the service is at your sole risk. The service and all products delivered through the service are provided "as is" and "as available," without any warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Enkei, or its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise. This applies to any use of the service or products obtained through the service, or any claim related to your use of the service or products, including errors or omissions in content, or any loss or damage resulting from use of the service or any content posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Indemnification

You agree to indemnify, defend, and hold harmless Enkei and its parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or third-party rights.

Severability

If any part of these Terms is deemed invalid or unenforceable by a court or regulatory body, the remaining terms will continue to apply.

Entire Agreement

The failure of Enkei to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such rights or provisions.

These Terms of Service and any policies or operating rules posted by us on this site or related to the Service constitute the entire agreement and understanding between you and Enkei. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in interpreting these Terms of Service will not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements for providing Services will be governed by and construed in accordance with the laws of Sweden.

If a dispute cannot be resolved through our customer service, you may submit a complaint via the EU Commission’s online dispute resolution platform: http://ec.europa.eu/consumers/odr. If you submit a complaint through this platform, it will be forwarded to the appropriate national body responsible for dispute resolution. Enkei will comply with the decisions of the Swedish National Board for Consumer Disputes.

Changes to Terms of Service

You can review the most current version of the Terms of Service on this page at any time.

We reserve the right to update, change, or replace any part of these Terms of Service at our sole discretion by posting updates on our website. It is your responsibility to check the website periodically for changes. Continued use of the website or the Service following any changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us at customerservice@enkeilights.com.

Enkei Lights AB
Org.no: 559420-1617
Dovhjortsstigen 7, 139 41 Värmdö
Stockholms län, Sweden.

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